Q: What payment methods does Coextro accept?
Coextro accepts VISA, MasterCard, American Express, VISA Debit (not MasterCard Debit), Interac e-transfer, online banking with major banks, and pre-authorized checking.
Q: When are payments due?
Payments are due upon receipt of the invoice. A $10 late charge is added 20 days after the invoice is sent, so it’s advisable to pay within this period to avoid late fees.
Q: How can I access my past invoice online?
Once you receive your first invoice in the email, It will have a link which will take you to my.freshbooks.com to log in and you will find Invoices in the “to me” section under the Invoices tab.
Q: How can I pay by Interac e-transfer?
Send your e-transfer payment to etransfer@coextro.com. Make sure to enter your account number or invoice number in the notes field and if required, use “Coextro” as the security answer.
Q: How can I pay by pre-authorized checking?
Please complete this form and email it back to us at info@coextro.com
Q: How do I set up automatic payments using a credit card online?
When you receive your first invoice. Select Pay Future Invoices automatically, fill in the card information and checkmark save the card at the bottom
Q: What if I don’t pay my invoice?
Accounts will be suspended for delinquent invoices and subject to a $25 suspension fee.
Q: When does my billing cycle start?
Our billing cycle starts every 1st of the month and payments are due every 20th of the month.
Q: How can I update my card for autopay online?
Log in to my.freshbooks.com, click on the paid invoice and you will see the card option on the right side. Hover your mouse over the card on file, and it will give you an option to remove or below you will have the option to change the card.
Q: How and when will I receive my first invoice?
Your first invoice will be issued shortly after the installation. The Coextro billing cycle is month to month and starts every 1st of the month and customers have 20 days to pay.
Q: Why is my first invoice higher than expected?
The first invoice is prorated to include costs from your service activation date plus the following full month of service, which may result in a higher amount. Future invoices will reflect a regular monthly cycle.
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