How do I know if Coextro internet is available in my area?
Visit www.coextro.com and use the Service Availability Tool or contact the sales team by phone or email. Call 1 (888) 552-9516 or email us at info@coextro.com
Can I use my own router and modem with Coextro internet service?
Yes, customers can use their own WiFi router and modem. However, the modem has to be compatible with Coextro services. Please check the list of compatible modems in the question below for reference. You can use any make and model of router but at least a gigabit router is recommended.
What modem models does Coextro support?
Coextro supports the following modems for their internet service:
- Hitron CODA-45
- Hitron CODA-56
- Hitron CODA-4680
- Compal Broadband Networks (CBN) CD8000
- Sercomm DM1000
- Hitron CODA -4582u. Only on Rogers network areas
- Technicolor TC4400 (SR701343-190628-D): Only on Rogers network areas
What services does Coextro offer?
Coextro provides high-speed internet, TV, home phone, and mobile services to residential and business customers.
What makes Coextro different from other providers?
Coextro offers fiber-optic and hybrid-fiber internet with:
Unlimited data usage
No contracts
Free Installation
24/7 customer support
Unlike traditional providers, we focus on transparent pricing with no hidden fees.
Is there a referral bonus if I recommend Coextro?
Yes, the referral incentive is available only for Internet service. For every person who activates with Coextro internet, we’ll give each of you a $25 credit! All they have to do is enter your name and address in the “Referral” field at the end of the order form.
Can I move my service to my new address?
Yes, please contact our customer service at 1-888-552-9516 to place the move order. The agent will check the new address to see if it is serviceable. To ensure a smooth transition of your internet service, please contact us at least 5 – 7 business days prior to your move date.
Can I suspend my account when I travel?
Yes, we can suspend your account temporarily for a minimum of 1 month and a maximum of 6 months. Please contact our customer service at 1-888-552-9516.
Can I order a Coextro TV and Home phone without Internet?
Unfotrunately no. Coextro TV and Home Phone service will not work unless you use Coextro Internet. However, you can order Coextro Mobile service stand-alone.
How many hours of recording are allowed on the Cloud PVR per account?
50 hours of recording are available with every TV plan. If you need more, please call customer service for pricing.
Are there any data caps on Coextro's internet plans?
No, Coextro offers unlimited data on all internet plans, allowing for unrestricted streaming, browsing, and downloading.
How do I transfer my account to a new owner?
Contact our customer service at 1-888-552-9516 while the new owner is on the call to verbally authorize an account transfer.
Is it possible to make changes to my plan?
Yes, you can upgrade or downgrade your plan by calling our call centre at 1-888-552-9516.
Does Coextro offer any promotions or discounts?
Coextro periodically offers promotions and discounts. For the latest deals, it’s best to check www.coextro.com or contact the sales team directly at 1-888-552-9516. Please note that you can’t combine two or more promotions at the same time.
How do I cancel my account?
Please contact us at 1-888-552-9516 to submit a request for cancellation.
Please note that you will receive an email confirmation of your cancellation after the request has been submitted. If you do not receive this email confirmation, please contact us to confirm that the cancellation has been submitted.
How do I return the hardware?
You can ship through Canada Post or drop it off at 5127 Tomken Rd, Mississauga L4W1P1
We are open Monday to Friday between 9:30 AM to 5 PM.
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