Q: What makes Coextro’s internet service different from other providers?
Coextro offers fiber-optic and hybrid-fiber internet with:
Unlimited data usage
No contracts
Free Installation
24/7 customer support
Unlike traditional providers, we focus on transparent pricing with no hidden fees.
Q: Is there a referral incentive when I recommend friends and family?
Yes, the referral incentive is available only for Internet service. For every friend and family who orders and activates Coextro internet services, we’ll give you a $25 credit and your referral a $25 credit! All they have to do is enter your name and address in the “Referral” field at the end of the order form.
Q: How do I return the hardware?
You can ship through Canada Post or drop it off at 5127 Tomken Rd, Mississauga L4W1P1
We are open Monday to Friday between 9:30 AM to 5 PM.
Q: Can I move my service to my new address?
Yes, please contact our customer service at 1-888-552-9516 to place the move order. The agent will check the new address to see if it is serviceable.
Q: How do I transfer my account to a new owner?
Contact our customer service at 1-888-552-9516 while the new owner is on the call to verbally authorize an account transfer.
Q: Can I suspend my account when I travel?
Yes, we can suspend your account temporarily for a minimum of 1 month and a maximum of 6 months. Please contact our customer service at 1-888-552-9516.
Q: Is it possible to make changes to my plan?
Yes, you can upgrade or downgrade your plan by calling our call centre at 1-888-552-9516.
Q: What services does Coextro offer?
Coextro provides high-speed internet, TV, home phone, and mobile services to residential and business customers.
Q: How do I cancel my account?
Please contact us at 1-888-552-9516 to submit a request for cancellation.
Please note that you will receive an email confirmation of your cancellation after the request has been submitted. If you do not receive this email confirmation, please contact us to confirm that the cancellation has been submitted.
Q: Are there any data caps on Coextro's internet plans?
No, Coextro offers unlimited data on all internet plans, allowing for unrestricted streaming, browsing, and downloading.
Q: Can I use my own router and modem with Coextro's internet service?
Yes, customers can use their own WiFi router and modem. However, the modem has to be compatible with Coextro services. Please check the list of compatible modems on the Coextro website or in the FAQ section. You can use any make and model of router but at least a gigabit router is recommended.
Q: Does Coextro offer any promotions or discounts?
Coextro periodically offers promotions and discounts. For the latest deals, it’s best to check their official website or contact their sales team directly.
Q: What modems does Coextro support?
Coextro supports the following modems for their internet service:
- Hitron CODA-45 (7.1.1.1.2b1)
- Hitron CODA-56
- Hitron CODA-4680 (7.1.1.2.2b9)
- Technicolor TC4400 (SR701343-190628-D): Only on Rogers network
- Compal Broadband Networks (CBN) CD8000
- Sercomm DM1000
- Hitron CODA -4582u. Only on Rogers network
Q: How do I know if Coextro services are available in my area?
To check service availability, visit Coextro’s website www.coextro.com and use the Service Availability Tool, or contact the sales team at +1 (888) 552-9516
Q: How many hours of recording are allowed on the Cloud PVR per account?
50 Hours of recording allowed and if need more, please call customer service for pricing
Q: Can I order a Coextro TV and Home phone without Internet
No, the TV and Home Phone service will not work unless you use Coextro Internet. However, you can order the Coextro mobile service stand-alone.
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