What payment methods does Coextro accept?
Coextro accepts VISA, MasterCard, American Express, VISA Debit (not MasterCard Debit), Interac e-transfer, online banking with major banks, and pre-authorized checking.
How and when will I receive my first invoice?
Your first invoice will be issued shortly after your internet activation. You should receive it by email within 1 week of your start date. Coextro’s billing cycle is month to month and starts every 1st of the month.
When does my billing cycle start?
Our billing cycle starts every 1st of the month and payments are due every 20th of the month before a late fee is automatically generated.
When are payments due?
Payments are due upon receipt of the invoice. A $10 late charge is added 20 days after the invoice is sent, so it’s advisable to pay within this period to avoid late fees.
Why is my first invoice higher than expected?
Depending on your start date, the first invoice is prorated to include costs from your service activation date plus the following full month of service, which may result in a higher amount. Future invoices will reflect a regular monthly cycle.
How can I access my invoices online?
You will receive your first invoice by email with a link to my.freshbooks.com. From there, you can log in and find your current and past invoices in the “To Me” section under the Invoices tab.
How can I pay by Interac e-transfer?
Send your e-transfer payment to etransfer@coextro.com. Make sure to enter your account number in the notes field and if required, use “Coextro” as the security answer.
How can I pay by pre-authorized checking?
Please complete this form and email it back to us at info@coextro.com
How do I set up automatic credit card payments online?
When you receive your first invoice by email, select “Pay Future Invoices Automatically”. Fill in your credit card information and checkmark save the card at the bottom.
You may also call us at 1-888-552-9516 for assistance adding, removing or changing your saved credit card.
How can I update my credit card for autopay online?
Log in to my.freshbooks.com, click on the paid invoice. You will see the card option on the right side. Hover your mouse over the card on file, and it will give you an option to remove or change the card.
What happens if I don’t pay my invoice?
Accounts will be suspended for delinquent invoices and subject to a $25 suspension fee.
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